IBM Off-Campus Mega Recruitment Drive For Freshers : Technical Support Associate : On 20th May 2015 @ Cochin

Company :  IBM
Website :  www.ibm.com
Education :  B.E / B.Tech / ME / M.Tech / MCA
Experience : Fresher
Location : Cochin
Job Role :Technical Support Associate
Date: 20th May 2015
Reporting Time: 8.30 AM

Venue :
Federal Institute of Science and Technology,
Angamaly, Ernakulam
Download IBM Placement Paper
Eligibility Criteria :
B.E / B.Tech / ME / M.Tech / MCA from 2014/13/12  pass out batch(s) only
Minimum 65% aggregate in the highest qualification
Basic knowledge on IT Infrastructure services
Good Communication skills

About the Business Unit we are hiring for: GTS:
GTS brings together all of
IBM’s worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies.
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Job Description
Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
Work to standardize repeatable tasks and steps across multiple accounts. This may require creating documentation or scripts that can be used to solve the same problem in the future.
Team members participate once or more a day in cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges, and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.
Implement medium to complex product upgrades and/or medium to complex security compliance corrections without assistance.

Location of joining – Bangalore, National Capital Region (NCR), Chennai, Hyderabad. Based on business requirement the posting can be in any location within India.

Recruitment Process :
Aptitude Assessment Test (Online)
Communication Assessment
Interview – Technical & PDM (In-Person)

Documents to be carried for the event (original & one set of photocopies) :
Resume
Education all year mark sheets for the highest degree attained / pursuing
Education degree certificate (if course is completed)
Government issued photo ID card
If previously employed: Offer letter or Latest revision Letter and Relieving letter/ Service Letter
Valid Indian work permit (if applicable)

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