iGATE Job Opening For BE/BTech/MCA Graduate Freshers/Experienced @Bangalore

Job Description

Systems Engineer - IMS - (160180)

Desired Candidate Profile

• An ITIL qualification is preferable but not essential
• MCP certification would be desirable
• Excellent communication skills
• Excellent organizational skills
• Willing to work round the clock (24/7)
• 1 year previous IT Service Desk and/or Call Centre experience required
• Incident Management experience - Managing incidents including business expectations and communication
• Basic User & Security Group Active Directory administration (Not mandate)
• Stong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
•  Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)

Job Description

• Act as a single point of contact for phone calls and staff regarding IT issues and queries
• Receiving, logging and managing callsinternal staff via telephone
• 1st line support - troubleshooting of IT related problemsin-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
• Troubleshoot basic network issues
• Escalate unresolved calls to the L2 support team
• Logcalls in the Service Desk Call Logging system (HPSM)
• Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service forsupport queries and adhere toservice management principles
• Update the entire team when a new resolution identified, get the KEDB updated

Qualifications

BE / BTech / MCA

Primary Location: Bangalore Whitefield I 158-162P & 165P-170P EPIP Phase II, Whitefield   Bengaluru 560066
Apply