HCL Walk-In for IT Analyst/Sr IT Analyst at Chennai on 06 May to 08 May 2015

Job Description

Company :HCL

Website : www.hcl.com

Job Role : IT Analyst/Sr IT Analyst

Eligibility : Any Graduate

Experience : 0.6 - 4 Years

Job Location : Noida/Chennai/Bangalore

Venue Location : Chennai

Walk-In Date : 05 May - 08 May 2015

Walk-In Time : 01:00 PM - 04:00 PM

Company Profile:

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India’s original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionalsdiverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Description:

Providing core IT Infrastructure support to the GLOBAL Clients.

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.

Responds to telephone calls, email, instant messages, and assigned ticketsusers; Assign work orders / incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.

Provide level 1 remote desktop support and perform other activities based on SOPs.

Routine maintenance updates with other IT staff and business units.

Venue Details:

HCL Technologies Ltd,

Sterling Technopolis,

4/293, Sterling Technopolis,

Old Mahabalipuram Road,

Kandanchavadi.