Cisco Job opening for Freshers of all Streams @ Bangalore: Apply Online

Company: Cisco
Location: Bangalore, Karnataka, India
Additional Location(s) or Information: We are seeking exceptional candidates who are seniors at a select number of colleges and universities. Candidates from all academic majors are encouraged to apply. To qualify for our program, you should possess the following: • Undergraduate degree • Strong academic performance: 3.0 cumulativ ...

Job Category: Customer Service
Level of Experience: Entry Level
Requisition #: U982074

Job Description: 
Cisco seeks a Customer Service Specialist to support our Customer and Sales teams. The ideal candidate will have a demonstrated ability to build, maintain and expand cross-functional relationships; adapt to changing needs; and develop a deep knowledge of processes, resources and tools across the organization.

Relationship: 
• Reports to Customer Service Operations Manager in EMEAR
• Manage Relationships with Customers aligned with Customer Segmentation service offerings
• Manage Relationships with designated Geo/Segment Sales Teams
• Represent Customer and Sales with cross functional teams – pivotal role

Responsibilities: 
• Provides Customer account support in line with customer segmentation offerings
• Contributes to Cisco Sales productivity by reducing Account Managers’ administrative workload
• Support Customers and Sales on pre-book to post-booking activities
• Develops strong overview and drives Process, Tool and business flow improvements
• Identifies Customer and Sales Process, Tools and Training opportunities.
• Engages and represents Customers and Sales with cross-functional teams
• Attends weekly Sales Commit calls, keep track and obtain early business visibility
• Maintains a set of projects and initiatives which require cross functional partnerships
• Maintains high levels of Customer and Sales satisfaction levels
• Supports Customer and Sales Key performance indicators and metrics improvement initiatives

Technical Skills: 
• Excellent ENGLISH written and spoken (essential)
• Proficiency in any other European language (advantageous)
• Strong verbal and written communication skills (essential)
• Intermediate level Excel e.g. trending analysis, reporting etc (essential)

Soft Skills: 
• Strong interpersonal and relationship skills
• High levels of customer orientation and service excellence
• Efficient collaboration skills with internal / external customers and cross functional teams
• Ability to prioritize work capacity
• Excellent problem solving and decision making skills
• “Can do” attitude, proactive engagement, solutions seeking & team player in global environment
• Open to change and goal driven

Job Type: New Graduate
Opportunity Category: Internet of Everything
Apply Now!