HCL Technologies Walk-in for Data-center Operations/ RDS on 21st June 2015 @ Hyderabad

HCL Technologies : HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 95,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products. A new entrant in healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality healthcare in India.

Walk-in Details: Date-21st June, Starting Time: 10 AM
Designation: Walk-in for Data -center Operations/ RDS @ HCL Technologies-hyderabad - 50 Opening(s)
Job Description

HCL Technologies Recruitment drive for Technical Candidates @ Hyderabad.

Candidates who are working in a Technical support BPO or in IT Infrastructure domain can make use of this opportunity.

Job requirement: 

Eligibility: 
*Any Graduates or Post graduates or Diploma holders (10+2+2) who has experience into technical support BPO or IT infrastructure domain are eligible.
*Years of Experience required: 0.6 months to 6 years (Relevant)
Age limit: Not more than 30 years for Level 1

Positions Open: 
1) Data center operations (L1/L2)
2) IT Remote desktop supoort( L2)

Work Location: Hyderabad

Domain - IT Infra Structure

Experience required-
L1- 6 months - 3 years
L2- 3 years - 6 years (Technical voice /semi voice, IT helpdesk /service Desk).
Hiring for - Analyst / Sr. Analyst /Specialist /Sr Specialist

Technical Support to HCL's global business clients. He / She will be responsible to provide voice/email/chat support, Resolve Technical or network problem diagnosis, chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

Skill 1 : DC-OPS- DATA CENTER OPERATIONS: (Level 1 & Level 2)

Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
* Manages the team in his / her respective shift.
* Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.
* Ensures that an accurate shift handover happens to the next shift.
* Work in rotating shifts to provide 24/7 server and network monitoring of the IT infrastructure.
* Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
* Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
* Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs.
* Act as a trigger for the critical incident management process by involving the technical & incident management team.
* Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.
* Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams & external customers (only in absence of a service desk)
* Train & absorb the level 1 troubleshooting and other operational tasks from the various technical tracks.
* Assist the team lead in updating the run book and other technical and process documents for benefit of the entire team.
* Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts.
* Handover any incomplete tasks, open alerts and outages to the next shift.
* Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution.

General Description:
Job description for Service Desk L2 (RDS) profile.

Responsibilities :

• Coordinate desktop changes to avoid deployment collisions.
• Prepare requests for rollout
• Prioritize change requests
• Create rollout plans for changes requests
• Coordinate implementation process
• Keep track of request and make sure they are implemented as planned
• Participate in incident handling concerning desktop changes.
• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
• Microsoft environment knowledge (desktop & server).
• Have some level of technical understanding of the products building up a desktop service.
• Experience from the desktop environment.
• Understanding and experience of change management process.

Technical Requirements
NOTE: 
1. FRESHERS are not eligible
2. Excellent English communication is mandatory

How to Apply: Do not wait for call letter, Walk in to the below mentioned venue if you find yourself suitable.

Venue : 

HCL Technologies Ltd.
H01B, HITEC CITY-2,
Survey No. 30,34,35 & 38.
Phoenix Infocity Pvt. Ltd.
Behind Cyber Gateway,
Madhapur, Hyderabad-500081

Walk in Date: 21st June 2015
Reporting Time: 10 am - 4 pm

Contact person @ the Venue: Pavithra

Documents to carry: 

• Updated CV with the name "Sonam" marked on top & Also mark the name of the skill for which you are going to apply for.
• Copy of this Post.
• Govt Auth ID Proof copy.
• Passport size photograph.

NOTE:
* Do Not Apply to this, or wait for the call letter, if you find yourself suitable walk-in to the mentioned venue.
* Please carry all the above docs to the venue.

Thanks & Regards,
Sonam
HR Recruitment team
HCL Technologies

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