Deloitte Hiring For Exprienced(1- 5 yrs) as Analyst - Initial Support Services @ Hyderabad Apply Online

Company: Deloitte Touche Tohmatsu India Pvt Ltd
Title: Associate/ Analyst
Function/Service line: GSD
Work Experience: 1- 5 years
Location: Hyderabad

Job description:

Initial Support Services (ISS) - Technology is part of internal support line for Deloitte employees of the U.S. firms and India (Hyderabad, Bengaluru, Delhi & Mumbai) for Technology Support. We support all types of calls concerning problems with applications, computer hardware, phones, mobile devices and other technology related issues. ISS - Technology differentiates itself from other Call Centers by way of its work culture which encourages delivering distinctive service, and the Rewards and Recognition programs which encourage taking initiative. ISS -Technology expects people to
work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be flexible to change

The key job responsibilities include the following:

#Answering incoming calls in a call center environment and meeting the key performance indicators such as first call resolution, customer satisfaction, average answer speed and call quality which includes participating in individual and group coaching sessions.
· The ability to diagnose and troubleshoot computer hardware and software problems.
· Knowledgeable about computer virus and associated software used for diagnosis and removal
· Troubleshooting printing issues
· Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
· Stay informed of ongoing issues and changes in the environment by monitoring email and other
communication methods
· Flexibility in accepting different shift timings since the ISS Technology operates 24x7x365.
· Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking un approved leaves fwould lead to disciplinary action
Excellent written, verbal, listening, analytical, and communications skills
Easily grasp and communicate complex ideas.
High organization skills.
Expert problem solver. Finding simple answers to complex questions or problems.
Knowledge of MS Office 2003‑2007 including Outlook

Candidate should be able to troubleshoot the following

· Hardware & Software related issues of a laptops and desktops
· Operating System ( XP, Vista, W7)
· LAN And WAN
· Printers
· Black Berry , PDA, Air cards, Outlook

Educational Qualification: Graduate mandatory- Preferably Regular Degree

About Deloitte

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL and each DTTL member firm are separate and distinct legal entities. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors and may secure the provision of professional services in its territories through subsidiaries, affiliates, and/or other entities.
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