Convergys Job Opportunities For Graduates – Apply Now

Company Name : Convergys

Job Title: Customer Support Assoc I

Requisition #: 160817

Location: Thane, Maharashtra, India

Job Type: Problem Resolution Rep

Job Description
Dimension & Scope: INDIA ONLY Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.

Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Use decision-support tools to respond to common customer work/service order inquiries and requests. Prepare customer correspondence. Solve problems using agreed upon procedures. Offer solutions to basic customer issues. Maintain basic knowledge of client products and/or services.

Education & Professional Certifications: High school diploma or equivalent experience.

Candidate Profile: Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills

About Us :
Convergys is a leading provider of customer management solutions for companies across the country and around the world. For more than 30 years, we’ve worked closely with some of the most notable companies in the world, creating innovative ways to enhance the relationships they have with their customers. The incredible success we’ve had is thanks to the nearly 76,000 employees that use the training they’ve received here to manage billions of customer interactions every year. And that’s why we need you. We’re looking to add positive, motivated individuals to our team – people who are eager to learn our business, grow in their careers and advance within our company.
Apply Online Here