Sankhya Infotech Ltd Walk-In for Freshers as Customer Support On 2-3 June 2015 @ Hyderabad

Sankhya Infotech Ltd (Freshers) Walk-In : Customer Support @ Hyderabad

Job Position : Customer Support - Females

Job Designation : Helpdesk Support (Only Females)

Job Category : Customer Service | Voice Process

Walk-In Location : Hyderabad, Telangana

Job Location : Hyderabad, Telangana

Compensation : 1.2L/A

Qualification - Eligibility Criteria : Any Graduation (Completed)

Desired Experience : 0 to 1 Years

Keyword/Skills :
-> Should have good communication skills, Customer Support
-> Should have good spoken Knowledge in English, Telugu and Hindi.

Job Details :
-> Candidates with high motivation to take up the following activities in the Help desk Support activities.
-> Receive calls from users (Telephone/Email/Verbal), register complaints, analyze nature of complaints, and follow up for closure within the SLA time and close the complaint after resolution.
-> Analyses and categorize the complaint as Low, Medium, and High severity and follow resolution path and update the Issue tracker log for the calls received.
-> Document all complaints with details of initiation date and time, resolution path adopted, escalation, and follow up particulars, and obtaining closure status
-> Preparing of weekly/monthly issue tracker and MIS report
-> Call users once the complaint is resolved, or inform the status of the complaint in case it is not feasible to immediately resolve
-> Follow up with application support team for issues not closed
-> Support user queries
-> Supporting application team in uploading and testing of data in web portal
-> Coordinating with the Client on activity for user data missing in Portal database

Job Summary :
-> Should have a fair understanding on user queries and should be capable to resolve the issue with empathic manner with good communication skills

Please Carry below documents (mandatory) :
-> Updated Resume Copy
-> Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : On 2nd and 3rd June 2015

Walk-In Time : 10 AM to 4 PM only

Walk-In Venue :
Sankhya Infotech Ltd.,
405, 4th Floor, NSIC Business Park,
Near Radhika Movie Plex, ECIL Post,
Hyderabad - 500062

Contact Person : HR

Contact Number : +91-40-30246300