Infosys Recruitment 2015 for Senior Process Executive

Company Name : Infosys

Job Title : Senior Process Executive

Location : Chennai , Tamil Nadu , India

Experience : 2 Years

Job description :

Process Reengineering : 

Delivers on the new process / approach IN ORDER TO meet client / internal goals

Knowledge Management :

Shares experiences IN ORDER TO facilitate capture of tacit knowledge

Customer Interaction :

Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the

end user.

Process Compliance :

In a voice process - Effectively executes calls of the clients customers, resolves query/issue as per

deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target

maximization IN ORDER TO meet quality standards. In a data process - Executes client transactions i.e. attends to the

transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed;

Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed

format. IN ORDER TO meet quality standards.

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