'HEWLETT PACKARD' : BE / B.Tech / MCA : Openings for Software Engineers - Data Products @ Bangalore

Job Description:Software Engineer Data Products-1404679

Description
Roles & Responsibilities

•  Responsible to Provide Tier-1/2 level Support for 3rd Party Data Networking Products, Avaya ACME SBC, Audiocodes products and OS and Anti virus patching
•  An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
•  Provides support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support.
•  Analyzes alarms, symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues.
•  Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required.
•  Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.
•  Understand basics of Data and UC products, functionality, and features
•  Identify protocols needed to provided interoperability in a multi-vendor solution
•  Demonstrate proficiency with product diagnostic tools, testing software applications, and test gear
•  Must have knowledge of various network topologies, LAN/WAN, TCP/IP, Ethernet, routing.
•  ITIL model service delivery, understanding of SLA’s, Contract Penalties etc.
•  Exposure to supporting global customers, working in 2*7 environment
•  Primarily involved in Incident and Problem Management, Implementation & Critical Outages Support.
•  Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting.
•  Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium - complex solutions for customer reported incidents with multiple products
•  Has complete understanding of the functionality and usage of multiple products or products in conjunction with associated products within the customer network
•  Customer Management, represent Avaya in technical escalations.

Qualifications 

Candidate Requirements:

•  Fresher BE/MCA or equivalent with 0-3 years of relevant experience
•  Certifications like CCNA, CCNP, would be an added advantage
•  Superior customer service skills, verbal and written communication skills
•  Demonstrate leadership skills, flexibility, accountability, and teaming
•  Have excellent knowledge in core product and be multi disciplined in additional products.
•  Strong Communication, Problem solving, Troubleshooting & Analytical skills are a pre -requisite.
•  Should have 0-3 years of experience in supporting International Customers Data Networking environment

Job - Services

Primary Location - India-Karnataka-Bangalore

Schedule - Full-time

Shift - Day Job

Travel - No
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